Refund Policy

Last updated 2026-10-26

Draft under legal review. It may change before Feeds opens to the public.

• Within 14 days. If you are not satisfied, write to [email protected] within 14 days of a payment. We refund the payment for the credits from that payment that you have not used, and remove those credits.
• Our failures. Checks that fail on our side or our providers’ side are never charged. If an outage of ours made the Service unusable for a meaningful part of a billing period, tell us and we will add credits for it.
• Cancellation. Cancelling a plan stops future charges at the end of the paid period. It does not refund the current period, and your credits stay usable.
• If we end the Service for you without cause, we refund the price of your unused purchased credits.
• Chargebacks. Please write to us before you dispute a charge with your bank. While a dispute is open we hold the account; if the payment is returned to you, we remove the credits it bought.

Refunds go back to the original payment method through Stripe. Taxes are refunded in the same proportion where the law allows.